This article will guide you through users' adoption management.
- Get an overview of users' activity
- Receive alerts for inactivity
- Force the extension activation
Get an overview of users' activity
In order to get an overview of your users' activity, you can either click on "Team Members" from the top right-hand menu or go directly to this page: https://app.grasp.gg/organization/users
From this page, you can manage roles permissions (read the article about it) and delete users in one click from the icon on the right. The events column shows all changes made by the user.
In this overview, users will be shown as either active or inactive, but also when was their last activity. As soon as the user enters one of the platforms where the Grasp extension is active, he / she will be shown as an active user.
This status is related to the usage of the extension and therefore this event is the most relevant in order to make sure it's the case.
Away: not active on the extension since more than a week
Not active: not active on the extension since more than a month
Receive alerts for inactivity
In order to manage your team members activity, you might want to setup alerts for any user inactivity. You can do so by going to the company setting section of the top right-hand menu or go directly to this page: https://app.grasp.gg/settings/summaries.
On the email summary part, this is where you can setup an email alert to receive a list of inactive users (marked as 'Not active' or 'Uninstalled' in Grasp).
Force the extension activation
Last but not least from the same page on the platforms tab, you can decide to force the activation of the Grasp extension on certain platforms and thus make sure that all guidelines will be display at any campaign creation stages. To do so, you can choose a platform from the list and click on the lock icon next to it.
Users will be required to activate this platform when setting up their Grasp extension.
