In the team members overview, users will show as active as soon as the user enters in one of the platforms availables through Grasp extension. The sync within the status in Grasp can take up to several hours.
This status is related to the usage of the extension and therefore this event is the most relevant in order to make sure it's the case.
Away: Not active on the extension since more than a week
Not active: Not active on the extension since more than a month