Sometimes, the API connected ad accounts can get automatically disconnected. There are different reasons behind this behavior, such as but not limited to:
- The person who connected them changed their password.
- The Ad Accounts have been blocked on the native network or have some billing issues.
- The person who has connected them doesn't have enough rights (at least Manage Ads on Meta / Full Admin on Google and other platforms) on the native network to connect the Ad Accounts to Grasp.
When the Ad Accounts are disconnected, the extension still works and the guidelines are appearing, however the disconnected Ad Accounts are no longer protected by Grasp for the 2nd (alerts) and 3rd (monitoring) layers of safeguard.
Please make sure that the ad accounts flagged in red are reconnected to ensure the 3 layers of safeguard.
When the ad account is reconnected, the data won't be retroactively synced within Grasp.
You can add an email alert to know when the ad accounts are disconnected here.